ORDERS OUT OF CYPRUS

If for any reason Clients are not satisfied with an order, the items can be returned for a refund. Shipping fees will not be refunded*.
The Item Tag must still be intact and attached to returned items.

Refunds will be processed as soon as returned items have been checked and accepted by Subzerox.com

RETURN INSTRUCTIONS

Returns must be shipped within 15 days of the order’s delivery date.

Return Terms & Conditions

• The Item Tag must still be intact and attached to returned items. Items must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.

• Items must be returned with all original labels and tags still attached, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.

• Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.

• Swimwear (bikini bottoms, swim shorts or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Items that have any sign of use or wear will not be accepted and will be returned to the Client.

• In the case of defective or incorrect merchandise, we invite Clients to immediately contact “online-shop@subzerox.com”. Subzerox.com reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.